Shipping policy
KOXELY
Shipping Policy
Last updated: 20 June 2026
Thank you for shopping with Koxely. Please read our Shipping Policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.
Where We Ship
We ship to customers worldwide. Shipping availability may vary depending on your location and the specific product ordered. If we are unable to ship to your region, you will be notified at or after checkout.
Order Processing
Orders are processed within 1 to 3 business days of payment confirmation. Orders are not processed or dispatched on weekends or public holidays. During peak periods, processing times may be slightly longer. Once your order has been dispatched, you will receive a confirmation email to the address provided at checkout.
Delivery Times
As we ship globally, delivery times vary depending on your location, local postal and customs services, and other factors outside of our control. We are unable to guarantee specific delivery dates or timeframes. We ask that you allow reasonable time for your order to arrive before contacting us.
If your order has not arrived within a reasonable period, please do not hesitate to reach out to us at support@koxely.com.au and we will do our best to assist you.
Order Tracking
At this stage, Koxely does not provide order tracking. Once your order has been dispatched, we are unable to provide real-time updates on its location or delivery status. If you have any concerns about your order, please contact us and we will do our best to help.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's government. These charges are entirely the responsibility of the customer and are not included in the product price or at checkout. Koxely has no control over customs processes and we recommend checking with your local customs authority if you have concerns about potential import charges before placing your order.
Lost or Delayed Orders
If you believe your order has been lost or has been significantly delayed, please contact us at support@koxely.com.au We review all such situations on a case by case basis and will work with you to reach a fair resolution. Koxely is not liable for delays or losses caused by postal services, customs authorities, or other third parties, but we are committed to ensuring a positive experience for our customers.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order. Koxely is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us at shop@koxely.com as soon as possible. We will do our best to update your details before dispatch, but cannot guarantee changes can be made once an order has been processed.
Contact Us
If you have any questions about shipping or your order, please get in touch:
Koxely — koxely.com.au
Email: admin@koxely.com.au
We aim to respond to all enquiries within 12 hours during business days.