Privacy policy
KOXELY
Privacy Policy
Last updated: 20 June 2026
Koxely is a business based in Australia that operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"). Koxely is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.
We sell products globally. Where you are located may affect the rights available to you under applicable law. This Privacy Policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international privacy regulations including the UK GDPR, EU GDPR, and applicable laws in other jurisdictions where we operate.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect
"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:
• Contact details — your name, billing address, shipping address, and email address.
• Financial information — payment card information, transaction details, form of payment, and payment confirmation. Note: full card numbers and financial account credentials are processed directly by our payment provider (Shopify Payments) and are never stored by us.
• Account information — your username, password, security questions, preferences, and settings.
• Transaction information — items you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us — information you include when contacting our customer support.
• Device information — information about your device, browser, IP address, and other unique identifiers.
• Usage information — information about how and when you interact with or navigate the Services.
How We Collect Personal Information
We may collect personal information from the following sources:
• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services — from your device when you use our products or services or visit our website, including through the use of cookies and similar technologies.
• From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties — in limited circumstances where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing the Services. We use your personal information to process payments, fulfil orders, manage your account, arrange shipping, facilitate returns and exchanges, send account-related notifications, and create a personalised shopping experience.
Marketing and Advertising. We may use your personal information to send marketing communications by email and to show you relevant advertisements. You may opt out of marketing emails at any time using the unsubscribe link.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, and detect or take action against fraudulent or illegal activity. If you register an account, you are responsible for keeping your credentials safe — do not share your username or password with anyone else.
Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
Legal Compliance. We may use your personal information to comply with applicable law, respond to valid legal process, enforce our terms and policies, or participate in legal proceedings.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
• With Shopify and other service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping.
• With business and marketing partners to provide marketing services and relevant advertising. Our partners will use your information in accordance with their own privacy notices.
• When you direct or consent to our disclosure of your information to third parties, such as through the use of social media widgets or login integrations.
• Within our corporate group or with affiliates.
• In connection with a business transaction such as a merger or acquisition.
• To comply with applicable legal obligations, respond to subpoenas or government requests, enforce our terms, or protect the rights and safety of our users or others.
Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than Australia or your country of residence.
Shopify may use personal information collected about your interactions with our store, along with other merchants and Shopify, to provide and improve the Services. In these circumstances, Shopify is responsible for that processing. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy or the Shopify Privacy Portal at https://privacy.shopify.com/en.
International Data Transfers
As a global store operated from Australia, your personal information may be transferred to, stored, and processed in countries outside Australia, including countries where you reside or where our service providers operate.
We take reasonable steps to ensure that any overseas recipients of your personal information handle it in a manner consistent with the Australian Privacy Principles and applicable international law. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses for transfers of personal information from the EEA or UK.
Third-Party Websites and Links
The Services may include links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyse usage, and deliver relevant advertising. You may adjust your browser settings to refuse cookies, though this may affect the functionality of the Services.
Children's Privacy
The Services are not intended for use by children under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it.
Security and Retention
We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
We retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, to maintain your account, to provide the Services, and to comply with our legal obligations.
Your Rights and Choices
Depending on where you live, you may have the following rights in relation to your personal information:
• Right to Access — you may request access to the personal information we hold about you.
• Right to Correction — you may request that we correct inaccurate or incomplete personal information.
• Right to Deletion — you may request that we delete your personal information, subject to certain exceptions.
• Right to Portability — you may request a copy of your personal information in a portable format.
• Right to Object or Restrict Processing — in certain circumstances, you may object to or request restriction of the processing of your personal information.
• Marketing Opt-Out — you may opt out of receiving marketing emails at any time using the unsubscribe link in any such email. If you opt out, we may still send you non-promotional emails about your account or orders.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights. You may also designate an authorised agent to make requests on your behalf, provided they supply proof of your authorisation.
Australian Privacy Complaints
If you are located in Australia and have concerns about how we handle your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. We will post the updated policy on our website and update the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Koxely — koxely.com.au
Email: admin@koxely.com.au
We will respond to your enquiry as soon as reasonably practicable and within any timeframes required by applicable law.